FAQs
How Do I Place An Order?
An order can be placed on any piece from our website by using our customer friendly check out or if you have seen a piece from our collection that isn’t currently visible on our website then feel free to contact us with any inquiries regarding availability.
Please note that our stock is constantly changing and we are always updating our online collection, however it is always best to confirm with a member of staff that the piece you are interested in is still available to avoid dissapointment as so many of our pieces are unique and only one available.
Payment and Shipping
- Payment can be made by credit/debit card, PayPal, bank transfer or we now also offer KLARNA as a payment option on our website.
- We do not accept American Express.
- If you would like to make a bank transfer our account details will be made available.
- Once payment is cleared your jewellery item/s will be posted using royal mails special next day delivery,
- Royal Mail cover insurance up to the value of £2,500 and our insurance covers any items above this value.
- Please note that weekends and holidays can affect your delivery date.
- If you require international delivery then a delivery charge will be discussed with yourself.
Returns policy
- If you are not completely satisfied with your purchase you can return your item/s within fourteen days from the date of purchase for an exchange or credit note as refunds will not be permitted, any item/s returned must be in original condition.
- Any special orders or requested ring sizes cannot be returned as these have been specifically sourced for your order.
- Our policys are in place for fair trading between customer and supplier.
Still have a question?
Please do not hesitiate to ask us ay further questions, either by our online chat, the contact form found on the contact us page or by giving us a call on 01777 948688.
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